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FAQs

Who are you?

RajiRamniq is an upcoming brand of clothing based in Gurugram. We, as a team, strongly believe in fair trade means the sustainable fashion practices. Our designs are handcrafted from cotton and its purest varieties. We thrive on the concept of minimalism and through the Indian textiles; we want to bring froth the untamed and wild spirit of style for the global appeal.

What are the modes of shopping and payment you use?

We accept PayPal, MasterCard, Visa, Bank transfer as well as COD (cash on delivery) for the online orders. Customers can also pay us via direct bank transfers.

Our bank details are as follows:

Don’t forget to pay additional shipping fees of Rs.150 if you make a direct bank transfer. After making the payment, mail us a receipt with details of your order such as the address and contact details, and we will start processing your order.

Do you retail through physical stores?

Located in Gurugram, our workshop extends to a little showcasing unit. Our store is open from Monday to Saturday between 10 am to 6pm.

What is your return & exchange policy?

If the piece of clothing does not fit you well, we expect you to ship it back to us with a note mentioning your correct measurements and size requirements.

An alternate option is of exchanging the item with a store credit of the same value by sending it back to us. We would highly appreciate a reason and feedback for the same.

For availing either of the options, the piece should be intact with all the labels and tags. All the returns should initiate within one week of the receiving the item. We do not entertain any return request received after one week.

We do not offer a return refund until and unless the item is defected/damaged from our end.

We ship within India as well as internationally with the help of reliable courier partners. The pricings differ as per the size of the order.

India: Rs.150 and above.

International: Rs. 500 and above (differs with shipping zones).

Kindly check the shipping costs on the product that you wish to buy. We do not have control on delays regarding the customs and customs’ charges. They differ from country to country.

When will my order reach me?
As we solely function on a made-to-order mode, kindly understand that we have no inventory. We make your order from scratch and that can take around 10-14 business days, along with an additional 3-4 days of the shipping time.

What if I like an item which is out of stock now?

If a piece that you like is out of stock, that is because we do not have that kind of fabric anymore. If you are willing to go for a different fabric in the same style from our store, we will love to customize it especially for you.

How would I know my order is shipped?

After shipping your order, we mail you the tracking details.

Do you also customize the garments? If yes, does it charge extra?

Yes, we customize the garments to match your fit perfectly. We ask for no extra charges for the basic length alterations. However, if your piece needs to be completely customized, you are required to pay an additional sum as the customization charges which differ between Rs. 500 to Rs. 1500.

What is the procedure to get the items customized?

While you place an order, we provide a ‘Notes’ section at the time of checkout where you can share your customization details with us.

How to send gift vouchers?

If you wish to send a RajiRamniq gift voucher to a loved one, all you have to do is buy an item or make a bank transfer of the same value and then inform us in the ‘Notes’ section regarding the details of the gift card.

How are you promoting sustainable and fair trade?

We are the believers of sustainable practices and highly promote fair trade. All our pieces are handcrafted from scratch and freshly made out of the handloom cotton variants for your supreme comfort and luxury.

From where are your fabrics sourced?

Our fabrics are sourced from the highly skilled weavers all across India.

When are your new collections launched?

We come up with a new collection in every two-three months.

How to use a store credit voucher?

If you have received a store credit voucher in exchange of an item, you can put in the same in the discount box at the checkout page. Generally, the vouchers are valid for a particular time period, mostly, for three months and you can use them on order with same or higher value.

What are your work timings and where are you located?

We are open from Monday to Saturday between 10 am to 6 pm.

Mail us your questions at RajiRamniq@gmail.com